Privacy Policy

Identity and contact details of the data controller

The web site (the “Site”) is operated by PATERMO, having its registered office at Sonnenstrasse13G, 8280 Kreuzlingen, Switzerland, registered with the Registry of Commerce of Thurgau under CHE-446.217.380, in its capacity of data controller for the purposes of applicable data protection laws and regulations.

Data processed, legal basis and purposes of the processing

Depending on the services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies and other tracers), personal data concerning you (your “Data”) collected and processed by PATERMO mainly includes: your family name, first name, e-mail address, postal address and telephone number, your bank account details for the purposes of online sales, your past purchases, your preferences and interests, navigation patterns as well as your connection logs. This Data shall be collected either with your express consent, or where it is necessary for the execution of your orders (performance of a contract).

Your Data shall be collected in order:

  • to answer your questions sent via the “Contact us“ form;
  • to manage and optimise the customer relationship;
  • subject to your consent: to send you information about our offers, news and events (newsletters, invitations and other publications);
  • to make statistics.

The Data that is indispensable for PATERMO to fulfil the purposes that are described above is marked with an asterisk on the various pages of the Site. Should you not fill in these mandatory fields, PATERMO may not be able to take care of your demands and/or to provide you the requested products and services. Other Data is purely optional and allow us to know you better and to improve our communications and services accordingly.

Tracking tools and use of cookies

We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.

What type of cookies do we use?

  • Some cookies may be functional to collect information which will allow us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket or wish list.
  • Other cookies also collect information on your behaviour by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our website), pages accessed, times of websites visits. Such information will allow us to enhance our web sites and apps, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.
  • We also use cookies for web analytics to measure the web sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.
  • We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.
  • Our websites or apps may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies. We hereby inform you about the purpose of these cookies and how you can manage them, to the extent we are aware thereof.
  • We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook” & “Instagram”) .

Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our website whenever your social network account is active while browsing our website.

We do not control how these platforms collect your personal data while you are browsing our website. We invite you to read the Privacy policies of these social networks to find out how they use information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account.

Acceptance of cookies

Except for functional or security cookies, the use of cookie on a Device depends on the user’s choice, which can be made and modified freely and at any time.

You can manage cookies by setting your browser to accept or reject cookies on your Device, either globally or cookie by cookie. Settings that you make may change your internet browsing capacity and may sometimes alter your ability to access to certain services that require the use of cookies.

Such is also the case if we or one of our business partners can no longer recognize the type of browser your Device is using such as language, display settings or country of connection. We cannot be held liable for the minimized access to our services as a result of cookies you previously deleted or rejected.

How to manage cookie settings in your browser?

Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences.

   For Microsoft Internet Explorer: 

  1. Go to „Tools“ menu, then „Internet Options“
  2. Click on „Confidentiality“
  3. Select your preferred level of confidentiality

   For Mozilla Firefox: 

  1. Go to „Tools“ then „Options“ menu
  2. Click on the „Privacy“ settings
  3. Select your preferred option on the „Cookie“ menu
   For Opera: 

  1. Go to „Files“ > „Preferences“
  2. Click on „Privacy“
  3. Select your preferred options

   For Android browser: 

  1. Click on the upper right button
  2. Go to „Settings“ then „Privacy & security menu“
  3. Select your preferred option
   For Dolphin Browser on Android:

  1. In the Menu, go to „More“ then „Settings“
  2. Select the „Privacy & security settings“ menu
  3. Select you preferred option in the „cookies“ menu

   For Safari on iOS: 

  1. In the „Settings“ app, go to „Safari“ menu
  2. Go to „Accept cookies“ entry under „Privacy“
  3. Select your preferred option
   For Google Chrome:

  1. Click the Chrome menu on the browser toolbar
  2. Select “settings” then click “show advanced settings”
  3. In the „Privacy“ section, click the “Content settings” button.
  4. In the „Cookies“ section, you can change cookies settings

If you share your Device with other people and the Device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the Device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

Recipients of the Data

Your Data shall be processed by PATERMO. It shall not be transferred or made accessible to any third party apart from (i) possible subcontractors of PATERMO (carriers, providers of hosting and maintenance services of the Site, payment and fraud management service providers, etc.), for purely technical and logistical reasons, and (ii) in case of a reorganisation of our Company, including total or partial transfer of assets, merger, takeover, de-merger, and in general any reorganisation operation.

Finally, PATERMO may disclose your Data to third parties if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defence of its rights.

Transfers of Data abroad

The recipients of your Data may be located abroad, including outside the European Economic Area. Any transfer of your Data outside the European Economic Area shall only take place subject to appropriate safeguards being in place, such as contractual safeguards, in keeping with applicable data protection laws and regulations.

A copy of the safeguards implemented by PATERMO may be obtained by sending a request to PATERMO.

Retention period of your Data

The Data that is collected and processed under the “Contact us” section shall only be kept throughout the duration of the processing of your request. It shall be deleted thereafter.

The Data concerning your orders shall in principle be kept by PATERMO for a period of time that does not exceed the applicable statutory limitation periods. This Data may however also be viewed from your client account as long as the latter remains active. Upon closure of your client account, this Data (i) shall be archived for accounting and evidential purposes for the abovementioned statutory limitation periods, or (ii) shall be destroyed if these periods have expired. Your bank account Data shall be kept secure for the duration that is needed for the confirmation of your order and its payment and shall then be immediately destroyed. In case of a payment default, your Data shall be kept throughout the duration of the management of the incident, and thereafter for a period of three (3) to five (5) years depending on the seriousness of the incident.

The Data that is used for the purpose of sending you information concerning the offers, news and events of our Company shall be kept for a period of five (5) years as of the date on which it was collected or as of your last contact with PATERMO. Upon expiry of this timescale, PATERMO may get in touch with you to find out whether you wish to continue to receive information about our offers, news and events. Your Data shall be destroyed within a maximum of one (1) month following any request on your part to unsubscribe.

Finally, the connection logs that are collected, subject to your consent, using the cookies and other tracers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed twelve (12) months. For more details, see our cookies policy.

Contact details of the data protection officer (DPO) and right to lodge a complaint

Should you have any question about the collection and processing of your Data by PATERMO, please contact the data protection officer of PATERMO by sending an e-mail to You may also address any complaint to PATERMO, Sonnenstrasse 13G, 8280 Kreuzlingen, Switzerland, regarding the way in which PATERMO collects and processes your Data.